Customer Care Coordinator

CV-Library • Chippenham, Wiltshire • 14h ago

Role: Customer Care Coordinator

Working arrangements: Part-time and flexible and hybrid working arrangements on offer
About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Office location: Chippenham, Wiltshire
Department: Customer Care
Reporting to: Customer Care Manager

Office Manager – About us:

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Care Coordinator – About the role:

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Care Coordinator – About the role:

Opportunity to work for an innovation and multiple award-winning regional house builder
A friendly and relaxed work environment
A growing regional house builder offering job security and career progression
To work for a quality led and customer focussed house builder
Vibrant office culture and working environment

Customer Care Coordinator – Key points:

Handle incoming Customer calls
Logging and allocation of reported defects on in house software
Progress valid defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Develop working relationship with key contacts at Housing Associations and Subcontractors
Positive communication with Customers via email and telephone
Handle complaints in a sensitive and consistent manner
Work within Industry guidelines, compliance and standard industry practice