The Company:
A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.
The Role:
Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.
This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.
You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.
Key Responsibilities:
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Logging and allocating reactive call-outs on the CAFM system.
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Updating clients with engineer ETAs
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Managing and updating client portals
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Raising and upgrading quotations
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Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
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Handling reactive client enquiries
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Reviewing works completed daily and actioning follow-ups
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Logging and tracking related subcontractor quotations
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Monitoring and reviewing all open jobs to ensure timely completion
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Completing job close-down processes
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Raising and processing invoices
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Signing off reactive purchase orders
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Assisting contractor support with PPM paperwork processing
Requirements:
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Previous experience in a helpdesk, contract administration, or facilities / M&E environment
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Experience of using a CAFM system
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Strong organisational and multitasking skills
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Excellent communication and client-facing ability
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Proficient with systems and client portals
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Ability to work under pressure and prioritise workloads effectively
Salary & Benefits:
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Salary: £28,000 to £32,000 (depending on experience)
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40 hour week - Monday to Friday
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23 days holiday plus bank holidays
