Retail Security Officer
Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line?
Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock.
Key Responsibilities
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Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
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Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies.
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Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally.
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Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers.
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Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies.
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Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records.
Required Skills & Experience
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A valid, current SIA Licence (Door Supervision or Security Guarding).
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Proven right to work in the UK alongside a verifiable 5-year checkable work/education history.
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Excellent customer service skills with a smart, professional appearance and approach.
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Demonstrated ability to remain calm under pressure and handle conflict management situations effectively.
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Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines.
Nice-to-have
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Prior experience in retail security, shop floor guarding, or retail loss prevention.
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Practical familiarity with applying ASCONE principles and managing stock protection techniques.
What We Offer / Why Join
At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including:
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Structured training and clear career paths.
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28 days holiday and an established pension scheme.
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Financial flexibility with early access to your earned pay before payday.
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Full uniform and Body Worn Video equipment provided.
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24/7 Doctor Online, counselling services, and dedicated wellbeing support.
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Benefits portal offering retail, dining, and gym discounts.
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Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service).
Please note: Visa sponsorship is not available for this role
