The Role
We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.
Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
What We Offer
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Salary of up to £28,000 per annum plus benefits including
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25 days’ annual leave plus bank holidays.
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Long-service awards at key milestones.
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Perkbox – discounts on coffee, cinema, travel and wellbeing.
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1 paid volunteer day each year.
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Ongoing training, support and career progression – AxisCLC promotes from within.
Responsibilities
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Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
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Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
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Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
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Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
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Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
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Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
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Ensure operatives are correctly using and updating PDAs and digital systems.
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Act as the key communication link between residents, operatives and client teams.
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Maintain accurate records, notes and job updates across all systems.
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Support the wider scheduling team, providing cover during absences where required.
About You
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IT literate, with confidence using scheduling and job management systems.
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Excellent telephone manner and communication skills.
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Strong attention to detail and ability to prioritise workload.
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Ability to work to tight deadlines in a busy environment.
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Experience in scheduling, planning, administration or high-volume customer service/call handling.
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Experience within social housing, repairs or maintenance environments.
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Knowledge of repairs and maintenance terminology and KPIs.
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Experience using systems such as ROCC, Opti-time or DRS.
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know
