Hire Coordinator
Location: Kettering, Northamptonshire
Salary: £28,500, increasing after successful completion of probation
Hours: Monday to Friday, 40 hours per week – flexible between 7am and 6pm
We are currently recruiting for a Hire Coordinator to join a growing materials handling and equipment business.
This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, fast-paced environment. Previous experience within plant, equipment or vehicle hire is highly desirable
The Role
As Hire Coordinator, you will support the day-to-day running of the short-term hire operation, ensuring equipment is available, customers are kept informed and all hire administration is completed accurately and efficiently.
Your responsibilities will include:
Coordinating short-term equipment hire from initial enquiry through to completion
Scheduling equipment and arranging deliveries and collections
Contacting customers and providing updates throughout the hire process
Preparing quotations, processing orders and raising invoices
Raising purchase orders with equipment suppliers and updating internal systems
Booking equipment into the system when delivered
Working with suppliers and identifying opportunities for cross-hire
Supporting equipment sales and finance-related administration
Maintaining accurate hire and sales records
Resolving customer queries and issues promptly and professionally
Building strong relationships with customers and suppliers
Working closely with the Service and Sales teams
Using CRM and internal systems to ensure all activity is recorded accurately
Supporting process improvements and the ongoing development of the CRM system
Working towards agreed hire and sales KPIs
About You
We are looking for someone who is:
Customer-focused with a professional and friendly approach
Experience in plant, equipment or vehicle hire
Highly organised with strong attention to detail
Proactive and able to work independently
Confident communicating by telephone, email and face-to-face
Comfortable working in a busy environment and managing multiple priorities
Experienced using Microsoft 365 and CRM systems
A strong administrator with good IT skills
Commercially aware and confident dealing with customers and suppliers
Previous experience within plant hire, equipment hire, vehicle hire, materials handling or a similar service-based environment would be advantageous, although full training will be provided to the right person.
What’s on Offer
£28,500 starting salary
Salary increase following successful completion of probation
24 days annual leave + 8 statutory holidays
Pension
Full training and ongoing development opportunities
Genuine opportunities for progression within a growing business
Supportive and close-knit working environment
If you are interested in this opportunity, please contact Alex Connolly on (phone number removed).
SER-IN
