As an Aftersales Advisor, you will play a key role in supporting customers throughout the ownership of their machinery. Working closely with customers, Service Managers and Parts teams, you will help ensure they receive a first-class aftersales experience while identifying opportunities to increase customer engagement and drive business growth.
You will take a proactive approach to customer care, using telematics, fleet data and CRM systems to anticipate customer requirements, identify service opportunities and develop targeted aftersales solutions.
Key responsibilities include:
Managing and developing customer accounts.
Identifying service and sales opportunities.
Working with Parts and Service Managers to develop targeted service and parts programmes.
Promoting fixed-price servicing, repairs and maintenance packages.
Building strong customer relationships and supporting aftersales growth.
The ideal candidate will have:
Experience in agricultural machinery, automotive, plant or a similar industry.
Strong knowledge of parts, servicing, warranties and aftersales products.
Excellent communication, negotiation and relationship-building skills.
A proactive, commercially focused approach.
Good IT/CRM skills and strong organisation.
A full, clean UK driving licence
