Location: Brentwood
Salary: £15 per hour
Job Type: Temporary to Permanent
Hours: 40 hours per week
Working Pattern: Office-based
Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.
Role and responsibilities
-
Answering incoming calls and responding to customer enquiries
-
Booking and arranging customer appointments
-
Liaising with engineers and internal teams
-
Updating customers on job progress and appointment times
-
Handling customer queries and resolving issues professionally
-
Taking accurate messages and ensuring information is passed to the relevant team
-
Updating internal systems and maintaining accurate customer records
-
Providing general administrative support where required
Requirements
-
Previous customer service or administration experience
-
Excellent communication and interpersonal skills
-
A professional and friendly telephone manner
-
Good organisational skills and attention to detail
-
The ability to remain calm and professional in a busy environment
-
Good IT skills and confidence using computer systems
-
A proactive and positive approach to work
Package
-
£15 an hour
-
40 hours a week
-
Permanent position available
-
Long term opportunity with established business
-
Immediate start available
