About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
As a Global Major Account Director, you will be responsible for the overall growth, profitability and strategic development of a portfolio of global enterprise customers.
You will act as the executive owner of the customer relationship, developing a deep understanding of their business objectives and creating strategies that align Ricoh's capabilities with their long-term goals.
Working across multiple countries and business units, you will lead virtual global teams to identify new opportunities, drive innovation and deliver measurable business outcomes for both the customer and Ricoh.
Key Responsibilities
Own and develop strategic relationships with senior decision-makers across global enterprise customers.
Create and execute global account strategies that deliver sustainable revenue growth and customer value.
Drive new business opportunities across digital services, workplace technology, software, automation and managed services.
Increase wallet share by identifying opportunities aligned to customer priorities and transformation agendas.
Lead complex multinational sales engagements from opportunity identification through to successful execution.
Build trusted advisor relationships by understanding industry trends, market challenges and emerging technologies.
Collaborate with sales, technical, service delivery and regional leadership teams across Ricoh's global business.
Provide strategic direction and leadership to cross-functional virtual account teams.
Ensure customer satisfaction, operational excellence and achievement of contractual commitments.
Deliver against ambitious revenue, profitability and growth objectives.
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You will ideally have
Experience
Proven success managing and growing large multinational customer relationships.
Significant experience in strategic account management, enterprise sales or global account leadership.
Background within IT services, managed services, digital transformation, cloud, software, workplace technology or consulting environments.
Experience engaging and influencing C-suite and senior business stakeholders.
Track record of delivering complex, multi-country sales opportunities and long-term customer growth.
Experience leading cross-functional teams in a matrix organisation. Knowledge & Skills
Strong understanding of enterprise technology trends and their impact on business transformation.
Excellent consultative selling, negotiation and relationship management skills.
Ability to navigate complex global organisations and multiple stakeholder groups.
Commercially astute with strong strategic planning and account development capabilities.
Fluent English required. Additional languages would be advantageous. Education
Ideally educated to Bachelor's degree level or equivalent professional qualification and/ or experience.
MBA or other postgraduate qualification advantageous
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In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next
