Operations and Billings assistant
Location: Edmonton, North London
Hours: Monday to Friday, 8am to 5pm
Salary: £30,000–£35,000 depending on experience
About the Opportunity
Working for an established waste management and recycling business currently undergoing significant growth, investment, and restructuring.
We are completely refurbishing our head office and improving many of our internal systems, processes, and ways of working. This is an excellent opportunity to join the business at an exciting stage of development and become a key part of the office team.
Key Responsibilities
The role will include:
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Managing incoming telephone calls and directing enquiries to the appropriate department
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Monitoring and responding to general office and business support emails
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Billing and Business Support
Role purpose
To manage customer billing and reporting accurately and on time, represent the Group professionally in client communications, and work closely with Service Operations to ensure services, costs and charges are correctly recorded in Waste Logics.
Key responsibilities
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Prepare and process a high volume of customer invoices in Waste Logics, including a significant number of Tier 1 accounts.
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Act as a key contact for clients and professionally when responding to billing queries and providing updates.
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Liaise closely with the Service Operations team to resolve billing issues, obtain missing information and ensure services are accurately recorded.
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Check tickets, Waste Logics IDs, rates, customer details and supporting documents before raising invoices.
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Follow up with clients and internal teams to resolve missing or incorrect information.
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Ensure billing and internal reports are accurate, complete, and submitted within strict deadlines.
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Prepare detailed client reports and other agreed reports.
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Maintain and review billing margins, investigate discrepancies between costs, rates and revenue, and work with the relevant teams to resolve them.
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Handle invoice queries and provide clients with copies of invoices and supporting information.
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Prepare and issue statements, complete billing checks and produce month-end reports.
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Manage client portal operations, including client access and support with portal queries.
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Maintain accurate and well-organised client, billing and document records.
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Monthly reporting duties
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Prepare and submit the required End of Month (EOM) reports within agreed deadlines.
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Produce and send client data reports, ensuring the information is complete and accurate.
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Coordinate with relevant internal teams to resolve any missing or inconsistent data before reports are submitted.
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Experience and skills required
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Strong experience in billing, accounts or a similar finance role.
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Confidence managing a high volume of client accounts and billing transactions.
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Strong client communication skills and the ability to represent the organisation professionally.
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Good numerical ability, accuracy and attention to detail.
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Advanced Excel skills and confidence working with large volumes of data.
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A strong background in document management and record keeping.
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Confidence liaising with Service Operations and other teams to obtain information and resolve issues.
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The ability to investigate discrepancies, manage competing priorities and meet strict deadlines
