SERVICE ADVISOR
OTE £40,000++
Hours of work: Mon-Fri 07:00-16:00, 08.00-18.00 and 09:00-18:00 Saturdays 08:00-13:00 on rota
Salary: £32,598 - £33,575+ commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.
Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.
Salary: £33,575 + generous bonuses
Cardiff
Benefits
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Access to a commitment & profit share bonus & generous service plan bonuses
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22 days annual leave plus the bank holidays.
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Access to a company pension scheme
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Full in-house and off-site manufacturer-approved training
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Fantastic career prospects with an industry-leading brand
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Life insurance and sometimes health/medical insurance schemes
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Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
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Discount schemes
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Full in-house and off-site manufacturer-approved training
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Fantastic career prospects with an industry-leading brand
Key Responsibilities:
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Taking telephone bookings from customers and accurately loading them into the workshop
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Effective use of workshop loading to ensure capacity is maximized at all times
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Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
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Informing customers of their ongoing vehicle status
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Entering additions/changes to customer database
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Handing over finished vehicles to customers
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Giving customers detailed explanations on extent of repairs
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Monitoring whether repairs are being carried out to the required delivery time
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Actively sell after-sales services to include Service Contracts
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Discussing and arranging payment with customers
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Booking in of vehicles to ensure continuity of workshop loading
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Provide advice on warranties and service requirements
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In the case of legally required inspections, explaining the necessary vehicle test requirements
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Arrange schedules for MOT/Vehicle inspections
Key Performance Measures:
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Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
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Accurate booking of customer vehicles into the workshop
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Monitoring repair times and communicating back to customer in a timely fashion
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Providing accurate advice on service requirements
Please call Suzanne on (phone number removed) or submit your CV
