Commercial Debt Recovery Officer

CV-Library • Other • 8h ago

Company: Taurus Collections (UK) Ltd Fully Remote - Part-time

The role

A fully remote, hands-on role recovering outstanding commercial debts on behalf of our business clients. The main focus is contacting debtors by telephone and email, securing payment and keeping cases moving, using our Finview case management system and AI technology to assist with workloads.

We need someone confident communicating with business owners and finance teams, who can be persistent and professional while protecting client relationships.

Key responsibilities

Manage an allocated caseload of commercial debts, prioritising follow-ups and agreed actions.
Make outbound collection calls and send clear, effective chasing emails.
Establish reasons for non-payment, handle objections and negotiate settlements or payment arrangements within agreed authority.
Monitor payment promises and instalment plans, following up promptly when commitments are missed.
Review invoices, correspondence and case histories to understand the debt and identify disputes requiring further input.
Maintain accurate case notes, contact details and next actions in Finview.
Provide clear progress updates and request supporting information from clients where needed.
Identify cases that may require legal action, enforcement or insolvency escalation and refer them for review.
Use AI-assisted tools responsibly to support correspondence and administration, checking accuracy before anything is sent.

Essential experience and skills

A solid background in commercial/B2B debt collection, with experience personally handling collection calls and correspondence.
Excellent telephone manner and written communication skills.
Confidence discussing overdue accounts, handling difficult conversations and asking for payment.
Strong organisation, attention to detail and the ability to work independently from home.
Comfortable learning new systems, managing email accounts and carrying out basic remote IT setup with guidance.
Sound judgement when handling confidential client and debtor information.

Useful additional experience

Knowledge of the wider debt recovery cycle would be an advantage, including pre-action correspondence, court proceedings, CCJs, enforcement and insolvency. Previous experience working for a debt collection agency, using Finview or working with AI-assisted systems would also be helpful.

The priority, however, is someone who can communicate effectively and achieve results through consistent telephone and email follow-up.

Working arrangements