Telephone Collector
Salary: £24,785 per annum + monthly performance bonus (realistic earning potential of £30,000+ per year)
Job Type: Full-time, Permanent
Location: Sheffield
Due to continued growth, our client is looking to recruit experienced Telephone Collectors to join their expanding team. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering a supportive working environment, attractive bonus opportunities, and a range of employee benefits.
The role will involve making and receiving telephone calls from businesses and individuals to recover outstanding debts, negotiate sustainable repayment arrangements, and resolve customer queries and disputes. You will need to be confident handling challenging conversations in a professional and sensitive manner while working towards personal and team performance targets.
If you have experience within collections, debt recovery, credit control, sales, or a target-driven call centre environment, this could be an excellent opportunity to develop your career.
Benefits as a Telephone Collector:
Monthly performance bonus with realistic earnings of £30,000+ per year
Company pension scheme
Employee Assistance Programme
Life assurance / death in service benefit
Colleague discount scheme
Christmas Savings Scheme
Free on-site parking
Attractive incentives and performance rewards
Welcoming and supportive working environment
Permanent, full-time opportunity with career development potentialKey Responsibilities as a Telephone Collector:
Making and receiving telephone calls from businesses and individuals regarding outstanding debts
Negotiating repayment arrangements that are affordable and sustainable for customers
Handling customer queries, disputes, and difficult conversations professionally and sensitively
Gathering accurate customer information to complete affordability assessments
Recording conversations, customer information, and repayment agreements accurately on internal systems
Working efficiently using dialler systems and other customer management technologies
Following company processes and debt collection guidelines to ensure customers are treated fairly
Resolving customer issues and identifying suitable solutions for both customers and clients
Managing workloads effectively while maintaining high standards of accuracy and customer service
Working towards individual and team performance targets
Building positive relationships with customers while achieving successful collection outcomesSkills Needed as a Telephone Collector:
Previous experience within a call centre, credit control, collections, debt recovery, or sales environment
Ideally a minimum of 2 years' experience within collections, debt recovery, or a target-driven role
Excellent verbal and written communication skills
Confidence in making and receiving telephone calls
Strong negotiation and problem-solving abilities
Ability to handle difficult and sensitive conversations professionally
Comfortable working towards targets and performance objectives
Good attention to detail and the ability to maintain accurate records
Strong IT skills and the ability to quickly learn new systems and technologies
Experience using dialler systems would be advantageous
Ability to assess customer affordability and identify sustainable repayment solutions
Resilient, motivated, and able to remain professional in challenging situations
Ability to work independently as well as part of a teamWorking Hours
You will be required to work shifts between the following hours:
Monday to Thursday: 8:00am – 8:00pm
Friday: 8:00am – 5:30pm
Weekends: 8:00am – 1:00pmAdditional Information
This is a full-time, permanent, office-based position located in Sheffield. Successful applicants will be required to attend the office during normal working hours and as requested by the business.
The successful applicant will also be required to undertake a DBS check, CCJ check, and other relevant background screening checks prior to commencing employment.
If you have the experience, communication skills, and resilience needed to succeed as a Telephone Collector, please apply today
