Service Desk Administrator
Location: Clapham, London
Salary: £28,000 per annum
Hours: Full-time, Monday to Friday
Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
Schedule and coordinate engineers across London.
Allocate planned maintenance, servicing and reactive jobs to engineers.
Manage and update the engineers' daily schedules.
Liaise with engineers throughout the day to ensure jobs are completed on time.
Contact customers and residents to arrange appointments and access.
Manage incoming service requests and allocate jobs appropriately.
Monitor outstanding and completed works.
Update the service management system with job details and engineer information.
Ensure engineers have the correct job information and access details.
Follow up outstanding jobs, reports and paperwork.
Assist with organising PPM and servicing schedules.
Communicate changes to engineers and customers promptly.
Deal with general customer and service enquiries.
Assist with invoicing, purchase orders and general administration where required.
Maintain accurate records and filing systems.
Produce basic reports and spreadsheets.
Support the Service Manager and wider operations team with day-to-day administration.
Ensure a high level of customer service is maintained at all times.
About You
The ideal candidate will be:
Highly organised with excellent attention to detail.
Confident communicating by telephone and email.
Comfortable working in a busy, fast-paced service environment.
Able to prioritise multiple jobs and changing schedules.
Proactive and able to solve problems quickly.
Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
Professional and confident when dealing with customers and engineers.
A strong team player who can also work independently.
Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
What We Offer
£28,000 per annum.
Full-time, office-based position in Clapham, London.
Monday to Friday working week.
Opportunity to join an established and growing engineering business.
Varied role with responsibility across the service and engineering operation.
Opportunity for career progression and development.
Supportive team environment.
The Opportunity
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
