My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.
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Responsible for all reactive jobs received through the customer support process – ensuring
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Writing report Dealing with WIP
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Preparation of reports and documentation
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Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
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To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
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To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
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Procurement of services from external supply partners, including purchase order creation and service delivery management.
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Raising PO and invoices
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Production of valuations and presentation of results
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Quote logging and processing
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Collating timesheets from engineers, chasing and checking quality of data
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Contract set-up (PPM / System support)
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Application billing preparation
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that they are processed for payment correctly according to the contract terms, specification and schedule of rates
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Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
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Chasing and escalation within the regions all SLA & KPI breaches
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Co-ordination of Site Audits
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Co-ordinate monthly meetings and reviews generally
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PPM & Reactive Works Reporting
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Liaising with regional team over client requirements for scheduling ad-hoc works
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Collation of stats for invoicing (reactive and ppm’s)
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Validation of all reactive charges submitted by the regional teams
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Valuation of all quotations/estimates submitted by the regional teams
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Assisting colleagues with the team where necessary
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Co-ordinate Audits on behalf of Regional Managers
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Co-ordinate monthly meetings and reviews generally
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Experience in delivering high-class customer service
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An excellent telephone manner is essential
