Service Advisor – CUPRA, SEAT & Škoda
Location: Stirling
Working Hours: Full-time, 42.5 hours per week, Monday to Friday, 08:00–17:00, with Saturday mornings on a three-week rotation
Salary: OTE £38,406
At West End Garage, we do things differently.
We are one of Scotland’s leading privately owned automotive retailer groups, representing Škoda in Stirling, Edinburgh and Dunfermline, alongside CUPRA and SEAT at our Stirling site.
Following the opening of our new CUPRA showroom and the expansion of our Stirling operation, we are looking for an experienced, motivated and customer-focused Service Advisor to join our busy multi-brand aftersales team.
This is more than a reception role. You will be the key link between our customers and workshop team, helping to deliver an exceptional aftersales experience from the initial booking through to vehicle collection.
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we would love to hear from you.
The Role
As a Service Advisor, you will play a central role in the customer journey by:
Welcoming customers and providing a professional and friendly experience
Managing service, repair and MOT bookings efficiently
Keeping customers informed throughout their vehicle’s visit
Explaining technical information clearly and confidently
Liaising closely with Technicians, Workshop Control and the Parts department
Identifying additional service and maintenance requirements
Preparing invoices, estimates and service documentation accurately
Supporting workshop efficiency and the effective management of daily workloads
Helping to maintain high levels of customer satisfaction and retention
Representing West End Garage and our brand values at every opportunity
Requirements
Essential
Previous Service Advisor experience within a franchised dealership environment
Excellent communication and relationship-building skills
Strong organisational and time-management abilities
Confidence using dealership systems and digital platforms
A proactive and positive approach to problem-solving
The ability to work calmly under pressure in a busy environment
Experience identifying and presenting additional work, products or service plans
Good IT and administration skills
A full UK driving licence
Eligibility to work in the UK
Desirable
Experience working with electric or hybrid vehicles would be advantageous, although full manufacturer training will be provided
What We Offer
Competitive salary with an achievable bonus structure
Company pension scheme
Employee vehicle schemes
Ongoing manufacturer and in-house training
Career progression opportunities across the group
A modern working environment representing three exciting brands
A supportive management team and positive working culture
The stability of a long-established, family-owned business with strong values
Many of our managers and senior leaders began their careers with West End Garage, and we genuinely believe in developing our people and promoting from within.
If you are ready to take the next step in your career with West End Garage, click APPLY now. We look forward to hearing from you.
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