Astute's Power Team is partnering with a leading Critical Power organisation focused on delivering reliable power solutions, customer care, safety and continuous improvement, to recruit a Hire Coordinator for its Havant site.
The strategically important Hire Coordinator role comes with a salary of £25,000-£30,000 DOE, alongside opportunities for continuing professional development and training.
If you're a Hire Coordinator and are looking to work for an organisation that puts safety, integrity, positivity, excellence, teamwork and customer care at the heart of everything it does, then submit your CV to apply today.
Responsibilities and duties of the Hire Coordinator role
Reporting to the Service Manager, you will:
Take full ownership of customer hire requirements, acting as the principal point of contact throughout the hire period.
Build positive and trusted customer relationships through exemplary customer care and proactive communication.
Coordinate the complete hire process, from enquiries and quotations through to delivery, installation, commissioning, extensions, exchanges, off-hire, collection and post-hire inspection.
Manage the hire fleet, ensuring equipment records are accurate and equipment is inspected, maintained, serviced, tested and repaired within required timescales.
Monitor fleet availability and utilisation, working to achieve and maintain a hire utilisation rate above 75%.
Coordinate fuel management, including monitoring fuel levels, arranging deliveries and maintaining accurate records and charges.
Coordinate replacement of faulty, damaged, lost or stolen equipment and provide customers with accurate information on associated costs.
Manage off-hire requests promptly and coordinate collections to minimise unnecessary hire periods.
Produce accurate and timely quotations, ensuring relevant equipment, delivery, installation, fuel, servicing and third-party costs are included.
Identify and maximise sales opportunities by informing customers about relevant company products and services.
Obtain and evaluate supplier quotations and maintain positive relationships with approved suppliers.
Raise purchase orders, order parts and equipment, and review third-party invoices for accuracy.
Prepare applications for payment and provide accurate information to support timely invoicing.
Monitor current and upcoming hires to support engineer resource planning, equipment availability and revenue forecasting.
Produce daily, weekly and monthly reports covering fleet availability, utilisation, equipment on hire, deliveries and collections, quotations, maintenance and hire revenue.
Provide customers and engineers with required documentation, including RAMS, equipment information and delivery documentation.
Provide general administrative and clerical support to the Service Department where required.
Professional qualifications
We are looking for someone with the following:
Previous administration and account management experience within a fast-paced and changing environment.
Strong relationship-building abilities with internal and external stakeholders.
Excellent organisational and time-management skills, with the ability to manage multiple processes, deadlines and conflicting priorities.
Strong written and verbal communication skills.
The ability to work collaboratively across departments.
A commitment to ongoing professional development and a willingness to undertake relevant training and vocational opportunities.
Personal skills
The Hire Coordinator role would suit someone who is:
Adaptable and able to respond effectively to a wide range of issues.
A team player with a can-do attitude who is willing to roll up their sleeves and get involved.
Self-motivated and customer-focused.
Analytical and motivated to achieve continuous improvement.
Proud to operate to a high standard, with excellent attention to detail.
Positive, professional and committed to delivering quality service.
Aligned with the companie's core values of Safety, Integrity, Positivity, Raising the Bar and Teamwork.
Salary and benefits of the Hire Coordinator role
Salary: £25,000-£30,000 DOE
Continuing professional development and training opportunities.
The opportunity to contribute to company growth, continuous improvement and strategic goals.
A role within a company culture built around safety, integrity, positivity, excellence, teamwork and customer care.Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful
