Call Handler – Social Housing
Location: Crawley
Monday – Friday | 08:00–17:00
£12.80 per hour excluding holiday pay | £14.43 per hour including holiday pay
£17.00 per hour Umbrella
Temp-to-Perm Opportunity
We are currently recruiting for a Call Handler to join a busy repairs and maintenance team within the social housing sector.
This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and enjoys helping customers resolve their queries.
Key Responsibilities:
Handling a high volume of inbound calls from residents and customers
Dealing with repairs and maintenance enquiries
Logging and updating customer information accurately
Booking and arranging repairs appointments
Liaising with residents, operatives and contractors
Handling queries and resolving issues professionally
Providing excellent customer service at all times
Updating internal systems and maintaining accurate records
About You:
Previous Call Handler, Customer Service or Contact Centre experience
Strong communication and telephone skills
Confident dealing with customers and resolving queries
Good administration and organisational skills
Able to work in a busy, fast-paced environment
Previous social housing, repairs or maintenance experience is desirable
What's on Offer:
Monday – Friday, 08:00–17:00
£12.80 per hour + holiday pay
£14.43 per hour including holiday pay
£17.00 per hour Umbrella
Temp-to-perm opportunity
Full-time office-based role
Immediate start / interviews available
If you're an experienced Call Handler looking for your next opportunity, apply today
