Job Title: Receptionist
Location: NMHT Adult Mental Health – Worcester City, WR5 3UF
Hours: part time, 22.5 hours per week, Wednesday – Friday, 9:00 – 17:00
Pay and duration: £12.71 per hour, 3 months with possible extension
Are you friendly, approachable and confident dealing with people?
We're looking for a Receptionist to join our team at NMHT Adult Mental Health in Worcester City. You'll be the first point of contact for patients, visitors and colleagues, helping to create a welcoming, professional and supportive environment.
This is a great opportunity for someone with experience in reception, customer service, administration or another people-facing role who would like to develop their experience within a healthcare setting.
What you'll be doing
As a Receptionist, you'll help ensure the reception area runs smoothly and that patients and visitors receive a friendly and professional service.
Your responsibilities will include:
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Welcoming patients, visitors and colleagues in a friendly and professional manner.
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Providing a helpful and approachable first point of contact.
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Answering and directing telephone calls and enquiries.
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Directing patients and visitors to the appropriate areas or members of staff.
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Providing general administrative and reception support.
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Handling information sensitively and maintaining confidentiality.
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Supporting the team with day-to-day tasks to help the service run efficiently.
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Reporting any issues or concerns to the appropriate member of staff.
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Working closely with colleagues to provide a positive experience for patients and visitors.
You’ll learn the following whilst working at the trust:
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An in depth understanding of the roles and responsibilities involved in working within the NHS
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Knowledge of the systems used, to effectively complete your role to the highest standard at all times
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A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
What we're looking for
We're looking for someone who is professional, approachable and confident communicating with a wide range of people.
You'll need:
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Previous experience in reception, customer service, administration or a similar people-facing role.
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Excellent communication and interpersonal skills.
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A friendly, calm and professional manner.
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Good organisational skills and attention to detail.
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The ability to handle sensitive situations with tact and discretion.
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Confidence speaking with patients, visitors and colleagues.
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The ability to work effectively as part of a team.
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A reliable and flexible approach to work.
Previous healthcare or NHS experience would be beneficial, but strong transferable experience from customer service, hospitality, retail, reception or administration will also be considered.
You'll also need either a vocational Level 3 qualification or at least 2 years' relevant experience.
As a member of NHS Professionals, you have fantastic benefits:
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Competitive pay rates- work this week, get paid next week
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Essential support when you need it- 24/7 365 days- call us anytime
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Multi locational- work across neighbouring Trusts
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Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
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Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
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Training and development opportunities- Keep up with the essentials and more
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Build holiday allowance for every shift you work- your work life balance is important to us
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Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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