Airline Reservations agent
Airline Reservations and ticketing Agent – Mandarin Speaking
London | £29,000 + benefits | Monday to Friday | Office based
An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.
You’ll need at least two years’ experience in travel reservations and ticketing, with strong Amadeus knowledge and fluent Mandarin and English.
As an Airline Reservations and ticketing Agent, you will:
Take reservation calls from direct passengers and trade partners
Make airline bookings, changes and ancillary bookings
Issue and reissue tickets and EMDs, including manual fare builds
Deal with ticket reissues, upgrades, reroutes and lost tickets
Process ticket invoices and payments
Complete daily and monthly airline sales reports and reconciliations
Provide excellent customer service by telephone and face-to-face
Manage group bookings and tour operator allocations
Issue contractual terms and conditions in line with individual airline requirements
Liaise with local airline management and head office
Ensure all bookings and transactions comply with airline and company procedures
As a Reservations and Ticketing Agent You will have:
Minimum 2 years’ experience in a travel reservations and ticketing role
Strong Amadeus reservations, fares and e-ticketing experience
Experience with other GDS systems will also be considered
Fluent Mandarin and English
Good knowledge of MS Word, Excel and Outlook
Excellent telephone manner and customer service skills
Ability to work accurately under pressure
Good team-working skills
Additional information:
Salary around £29,000
Monday to Friday, 5 days per week office based
21 days’ holiday, increasing with service
Life and medical insurance
Pension after 3 months
Great office location in the heart of the city
Interested? Please apply online, send your CV to (url removed) or call Kelly on (phone number removed), quoting reference KR60927
