Job Overview
Job Role: Repairs Officer Level 3
Location: London, N1 (Initially F/T in the office but will consider 3 days per week once fully trained)
Pay rate is £19.54 PAYE or £25.84 umbrella
Paid on a weekly basis
Role Details - Mon-Fri 9am-5pm, 1-hour unpaid break, Hours: 35hrs per week
Responsibilities
Use first line diagnostic abilities and thorough understanding of repairs processes to provide effective support functions in responsive repairs for the operational businesses.
Recognise work that falls outside of responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff.
Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.
Own and administer all marketplace activity associated with quote review, acceptance and oversight.
Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation.
Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment.
Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.
Support the team with regular cost and quality audits for all aspects of repair works.
Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs.
Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring.
Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance.
Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out.
Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate.
Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience.Skills and Experience
Experience in Disrepair an advance but experience in general Repairs is a MUST Speaking with residents, RLO's, contractors, booking post inspections etc - good with admin as will be using systems and spreadsheets.Experience of developing and running administrative systems and processes.
Highly organised and experience of managing conflicting priorities in a busy office environment
Experience in working in a customer service environment
Experience of providing performance monitoring and commentary against business targets
Experience working to meet key performance indicators
Excellent communication and interpersonal skills
Problem-solving and decision-making skills.
Good understanding of the relevant legislation, statutory and regulatory requirements
Customer focused mindset
Good spoken and written English
Effective IT skills including basic/intermediate
MS Office skills
Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed).
Eden Brown is acting as an Employment Business in relation to this vacancy
