Job Title: Booking Administrator
Location: Minerva Road, Farnworth, BL4 0JR
Hours: Full Time or Part Time
Reference: 91292/91293/91294/91295/91296
What you’ll be responsible for:
· Contacting patients by telephone approximately one week before their scheduled outpatient appointment or admission to confirm attendance and verify appointment details
· Ensuring patient demographic information, including contact details, is accurate and update systems where required
· Recording the outcome of all patient contacts accurately and promptly on the Trust patient administration system (PAS)
· Escalating appointment queries, complex booking issues, or concerns raised by patients to the appropriate senior member of staff
· Booking patients from waiting lists and manual referral lists in accordance with agreed booking procedures, where appropriate
· Working collaboratively with clinical and administrative colleagues to ensure appointments are booked and managed efficiently
· Maintaining accurate electronic and paper records in accordance with Trust policies and data quality standards
· Ensuring appointment records are maintained accurately on the patient administration system
· Undertaking any other duties appropriate to the grade of the post as requested by the line manager
You’ll learn the following whilst working at the trust:
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An in depth understanding of the roles and responsibilities involved in working within the NHS
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Knowledge of the systems used, to effectively complete your role to the highest standard at all times
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A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
· NHS admin
· Outlook
· Customer service
· Excellent communication skills
· LE2.2
· Telephone manner
