09.00 – 17.00
My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.
Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.
Responsibilities
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Taking in bound calls from key account with enquiries, orders and queries
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Working to customer KPI’s on performance and resolutions
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Logging details onto inhouse TMS system and producing performance reports
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Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
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Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
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Communicating with clients internal/external via the telephone ,email and face to face
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Building relationships
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Providing solutions
Skills required
Experience of working within a logistics environment an advantage
Strong communication skills
Previous key account/customer service experience
Resilience
Able to deal with complaints
Solution driven
Strong IT skills
Benefits include
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22 days holiday + bank holidays
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Life Assurance
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Employee Assistance Programme
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Lifestyle benefits/discounts
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Pension scheme
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Excellent working environment
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Genuine career progression opportunities
