Helpdesk Coordinator - Facilities Management
Based In Hagley
£28,500 rising to £29,500 after probationary period
Basic overview of duties
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To report directly to Helpdesk Manager on a day-to-day basis.
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Actively seek ways to improve overall efficiency of service helpdesk functions.
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To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.
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Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.
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To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure.
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Continue to seek ways to help the company to become more profitable.
Primary Job Functions
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Logging reactive breakdowns onto system.
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Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
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Raising purchase orders for engineering employees and third-party sub-contractors.
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Ordering and chasing materials required for assigned works, and update system
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Chasing quotes from wholesalers and third-party sub-contractors and update system.
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Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
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Producing quotations.
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Compiling weekly analytical reports as required.
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Updating Job Logic system, and customer portals
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Covering OOH callout on rota basis.
Secondary Job Functions
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General office/reception duties such as answering the phones, Email, scanning, etc.
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Assisting with covering other colleagues whilst on holiday/sickness
