Full job description
Freight Forwarder - LHR/Feltham - £30k - £35k
We are seeking a motivated and detail-oriented Pricing / Commercial executive to join this company. This role is responsible for managing day-to-day customer pricing requests, maintaining strong customer relationships, and supporting the commercial success of the business through accurate and timely quotations.
The ideal candidate will be highly organized, customer-focused, and able to work efficiently in a fast-paced environment while collaborating closely with internal teams and external clients.
Key Responsibilities
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Prepare and manage daily customer pricing and quotation requests across freight forwarding services.
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Communicate directly with customers to understand requirements and provide tailored pricing solutions.
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Follow up on quotations and actively chase customer feedback to maximize conversion opportunities.
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Build and maintain strong working relationships with customers and internal stakeholders.
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Ensure all pricing information is accurate, competitive, and delivered within agreed timelines.
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Maintain organized records of quotations, customer communication, and follow-up actions.
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Work collaboratively within the pricing and operations teams to support business objectives.
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Prioritize workloads effectively and stay on top of day-to-day tasks in a busy environment.
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Identify opportunities to improve processes and work smarter to increase efficiency and service levels.
Daily Tasks
• Review incoming quotation requests from customer and team.
• Contact suppliers by phone/email to request up-to-date prices.
• Follow up with suppliers to ensure timely receipt of quotations.
• Compare and evaluate multiple suppliers offers.
• Prepare pricing sheets and quotations.
Skills & Experience
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Previous experience within freight forwarding Pricing is essential
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Strong communication and customer service skills.
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Excellent attention to detail and accuracy.
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Highly organized with strong time management abilities.
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Ability to multitask and manage competing priorities effectively.
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Proactive mindset with strong follow-up and problem-solving skills.
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Comfortable working both independently and as part of a team.
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Proficiency in Microsoft Office and freight/logistics systems is advantageous
