Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.
Working Hours: 4 on / 4 off, shift pattern: (Apply online only)
On offer:
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An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
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Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team
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Opportunity to grow expertise through ongoing coaching, training and development sessions
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An attractive salary of £39K which includes £2,100 shift allowance
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Healthcare Cash Plan, including dental and vision
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Incremental holidays based on length of service, with an additional day off for your birthday
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Contributory pension scheme
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Life assurance
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Free onsite parking
Main Purpose of the Role:
The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Duties and Responsibilities:
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Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
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Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
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Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
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Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
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Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System.
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Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
To be Considered:
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Proven experience in AOG / Import / Export
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Thrives in a fast-paced, customer-driven environment.
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Has strong organisational, communication, and problem-solving skills.
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Demonstrates a solid understanding of UK customs law and procedures.
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Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
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Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
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Ideally has Dangerous Goods compliance certification.
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Can work independently, using their initiative to assess data and propose solutions.
For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry
