Customer, Sales & Accounts Administrator
Trafford Park, M17 | £12.71 per hour | Part-time | Temporary to Permanent
We’re looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park.
This is a varied part-time role with a 70/30 split:
70% Customer Service & Sales Administration
30% Basic Accounts & Finance Administration
You’ll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration.
Key Responsibilities
Customer Service & Sales – 70%
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Deal with customer enquiries by phone, email and in person
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Provide a friendly, professional and helpful service
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Handle customer queries and complaints
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Resolve issues where possible and escalate when required
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Process customer orders from enquiry through to delivery
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Prepare quotations, invoices and delivery notes
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Liaise with warehouse and purchasing teams
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Keep customers updated on order and delivery progress
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Maintain accurate customer records and CRM information
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Support the sales team with administration
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Help manage and follow up sales leads
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Assist with customer communications, promotions and campaigns
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Record customer feedback and help identify ways to improve service
Accounts & Finance – 30%
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Monitor and manage the company accounts inbox
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Respond to or direct accounts queries
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Upload supplier invoices and financial documents into Xero
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Carry out basic accounts administration in Xero
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Check invoice information for accuracy
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Match or allocate transactions where appropriate
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Deal with customer and supplier account queries
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Assist with invoice and payment queries
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Follow up outstanding issues
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Liaise with customers, suppliers and internal teams
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Support the wider accounts function with general administration
About You
We’re looking for someone who is:
Customer-focused and friendly
Organised and able to manage multiple tasks
Confident communicating by phone and email
Accurate with excellent attention to detail
Comfortable dealing with customer queries and resolving problems
A good team player who is also able to work independently
Proactive and willing to learn
Ideally, you'll have:
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Previous experience in customer service, sales administration or office administration
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Experience processing orders, quotations or invoices
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Some experience with Xero
Hours & Contract
Monday, Tuesday and Friday
Approximately 5 hours per day
Flexibility to increase to 6 hours per day for the right candidate
We’re flexible on the exact start and finish times
Temporary position initially, with the opportunity to become permanent
Interested?
If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you.
Apply now to be considered for this part-time opportunity in Trafford Park
