You'll be the trusted, steady voice customers rely on as Customer Service Coordinator, with a salary of up to £29,400 DOE reflecting how much that trust matters.
Every call, quote and query becomes part of a smooth, dependable process you help keep running.
This is a role built on long term relationships, not quick wins.
As a Customer Service Coordinator, you will benefit from:
A stable, well-established business with a clear, supportive structure around you
A close-knit team where you're genuinely valued, not just another name on a rota
Ongoing training to help you grow your skills and confidence in the role
Settled, office-based hours in Blandford
The chance to build lasting relationships with customers and colleagues alike
As a Customer Service Coordinator, your responsibilities will include:
Process customer orders accurately using the company's ERP and CRM systems
Handle incoming calls, emails and live chat enquiries with a professional, friendly manner
Make outbound calls to keep customers updated on order status and next steps
Build strong, lasting rapport with customers to support long term relationships
Support the wider sales team by managing opportunities and forecasting within the CRM
Handle and resolve customer complaints in line with company procedure
As a Customer Service Coordinator, your experience will include:
Experience in a customer service based role
Confident using CRM and ERP systems to manage orders and enquiries
Excellent verbal and written communication skills
A flexible, team-oriented approach with a positive, can-do attitude
Comfortable building rapport with a wide range of internal and external stakeholders
If you're looking for a role where consistency and genuine relationships matter as much as the work itself, this could be a great next step. Apply today with an up-to-date CV or call Claire at Rubicon for more information.
While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made
