Tenancy Management & Estate Officer

CV-Library • Other • 3d ago

Are you an experienced Housing, Tenancy or Estate Management professional looking for your next contract opportunity?

We are currently supporting a Local Authority in Leicestershire that is seeking a Tenancy Management & Estate Officer to join their Housing team on an initial 3-month contract, with a strong likelihood of extension.

This is an excellent opportunity for someone who enjoys working directly with residents, managing their own patch, and delivering a high-quality tenancy management service.

The Role

Working across a patch of approximately 800 council-owned properties, you will be responsible for managing a range of tenancy and estate management duties while maintaining strong relationships with residents and local stakeholders.

This is a hybrid position, with 3 days spent on patch and 2 days working from home.

Key Responsibilities

Managing low-level rent arrears and supporting tenancy sustainment
Investigating and resolving low-level anti-social behaviour (ASB) cases
Carrying out tenancy audits, tenancy visits and estate inspections
Undertaking garden inspections and estate management duties
Coordinating repairs and monitoring contractor performance
Conducting fire safety checks and ensuring compliance requirements are met
Working closely with residents to resolve tenancy-related issues
Maintaining accurate records and case management systems

About You

To be successful in this role, you will have:

Previous experience within a Housing Officer, Assistant Housing Officer, Estate Officer, Tenancy Officer or similar role
Experience managing a housing or tenancy caseload independently
Knowledge of tenancy management and estate management practices
Experience dealing with low-level rent arrears and ASB cases
Strong communication and resident engagement skills
The ability to effectively manage a patch and prioritise workload