Helpdesk Administrator
📍 Location: [Location to be Confirmed]
📅 Start Date: ASAP – 28/09/2026
⏳ Duration: 4 Months
💰 Rate: £14.42 PAYE / £18.69 Umbrella
🕒 Hours: 08:00 – 17:00, Monday to Friday (1-hour unpaid break)
JML JobMatcha is currently recruiting for an experienced Helpdesk Administrator to join a busy estates maintenance contract on a 4-month assignment.
This is a fast-paced role that requires a highly organised individual who can manage a high volume of calls, emails, and maintenance requests while delivering excellent customer service.
Key Responsibilities
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Act as the first point of contact for all estates maintenance enquiries.
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Handle incoming calls, emails, and requests in a polite, professional, and efficient manner.
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Log, track, and update support tickets and work orders using the CAFM system.
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Coordinate maintenance requests and ensure they are assigned appropriately.
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Liaise with customers, clients, field technicians, engineers, and internal departments.
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Monitor progress of jobs and provide updates where required.
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Escalate complaints and urgent issues to Technical Supervisors, the Estates Maintenance Manager, and Engineers.
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Maintain accurate records and ensure all requests are processed promptly.
Requirements
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Previous Helpdesk Administration experience.
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Experience using a CAFM (Computer-Aided Facilities Management) system is essential.
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Strong customer service and communication skills.
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Ability to work effectively in a busy, high-volume environment.
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Excellent organisational and administrative skills.
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Confident using Microsoft Office and other computer systems.
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Ability to prioritise workloads and manage multiple tasks simultaneously.
What We Offer
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Competitive PAYE and Umbrella rates.
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Immediate start available.
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Opportunity to work within a busy and professional facilities management environment.
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Valuable experience on a high-profile contract
