Housing Officer
Location: Northamptonshire - Corby and Kettering
Contract: Temporary
Hours: Full-time
Duration: Ongoing
This role is site based 5 days a week
We are currently recruiting for an experienced Housing Officer to join a local authority housing team based Northampton.
This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service.
The Role
As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies.
Your responsibilities will include:
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Managing a designated patch of properties and tenancies.
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Providing advice and support to tenants on a range of housing matters.
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Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
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Carrying out tenancy visits, inspections and estate management activities.
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Taking appropriate action in relation to rent arrears and tenancy enforcement.
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Working closely with tenants to prevent tenancy failure and homelessness.
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Investigating complaints and responding to customer enquiries.
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Liaising with internal teams, contractors and external agencies.
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Identifying safeguarding concerns and making appropriate referrals.
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Maintaining accurate and up-to-date case records.
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Taking appropriate enforcement action where required.
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Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.
About You
The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.
You will have:
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Previous experience working as a Housing Officer or in a similar housing management role.
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Good knowledge of tenancy management and housing legislation.
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Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
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Excellent communication and interpersonal skills.
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The ability to manage a varied caseload effectively.
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Experience working with vulnerable residents and complex cases.
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Strong organisational and administrative skills.
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The ability to work independently while contributing effectively to a wider team.
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A professional, customer-focused and solution-driven approach.
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The ability to handle difficult conversations and challenging situations confidently.
Why Apply?
This is a great opportunity to secure a role within an established housing service in Northampton, offering the chance to develop your housing management experience while making a positive difference to residents.
If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details
