Service Coordinator- Dundee (Hybrid)
The Role
You will be responsible for coordinating the delivery team, providing clear direction, day-to-day support, and first-line guidance. Working closely with customers, internal departments, and external partners, you will ensure that product orders are planned, scheduled, dispatched, and invoiced in line with contractual requirements.
Responsibilities
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Support the Operations Manager in the successful, on-time delivery of product contracts.
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Support Contract Delivery team, providing day-to-day oversight and direction.
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Provide first-line guidance, support, and escalation management for direct reports.
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Deliver a consistently professional service to all customers, both internal and external.
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Support forecasting activities and contract scheduling for product orders.
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Work collaboratively with customers and internal teams to ensure contractual and business objectives are met.
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Control and submit all contractual documentation in line with company and customer requirements.
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Coordinate contracts and orders in accordance with contractual obligations.
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Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle.
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Attend and contribute to production, handover, customer kick-off, and customer update meetings as required.
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Manage and maintain control of customer delivery dates and the forward order book within EFACS.
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Control dispatch and invoicing activities to ensure accuracy and timeliness.
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Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation.
Requirements
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At least 2 years’ experience in a commercial project delivery environment.
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Experience of engaging with customers in a pressured environment.
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Computer literate and experience with MS Office, Excel.
Permanent & Full-time
Salary- circa £30K
Hybrid
