Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester.
This is an excellent opportunity for someone looking for stable, long-term work, with the project expected to run for approximately 5 years.
The Role
You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works.
Responsibilities will include:
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Liaising with tenants before, during and after works are completed.
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Carrying out pre-start and pre-entry visits.
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Explaining planned works, timescales and potential disruption to residents.
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Arranging access and appointments with tenants.
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Dealing with tenant queries, concerns and complaints professionally.
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Identifying vulnerable residents and escalating any concerns where appropriate.
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Maintaining accurate records of tenant contact and appointments.
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Working closely with Site Managers, Project Managers and contractors.
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Monitoring customer satisfaction and gathering feedback.
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Attending resident meetings and community engagement events where required.
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Supporting the site team in resolving issues that could delay the programme.
Requirements
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Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer.
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Experience within social housing, planned maintenance, refurbishment or construction is highly desirable.
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Excellent communication and interpersonal skills.
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Confident dealing with tenants and resolving difficult or sensitive situations.
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Strong organisational and administration skills.
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Good IT skills, including Microsoft Office.
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Full UK driving licence is desirable.
This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester
