Job title: Contracts Administrator
Location: Manchester
Contract length: 12 months
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a proactive, self-motivated Administrator to join our Manchester team to provide vital administrative support for key project initiatives. This is a fantastic opportunity to work within a supportive team where your organisational skills will directly impact our success. Some of the duties will include but are not limited to:
-
Processing and administering all service contract orders.
-
Producing contract renewal quotations and service credit quotations.
-
Managing cancellation activities, producing cancellation reports, issuing purchase order chase communications, and processing contract terminations where required.
-
Preparing contracts for renewal and prolongation to ensure uninterrupted customer service.
-
Raising quotations for new and existing contract requirements in line with customer needs.
-
Undertaking commercial administration tasks, including payment term reviews, invoice query resolution and credit checks.
-
Maintaining accurate contract records and managing contract documentation within company filing systems.
-
Providing professional support to contract customers via telephone and email.
-
Shared responsibility for managing the customer service contracts inbox & customer queries received within Assist, ensuring all customer queries, requests and correspondence are responded to accurately, professionally and within agreed timescales
-
Creating and maintaining service tickets within the designated ticketing system.
-
Maintaining high standards of data quality across contract, rota, iBase and customer database systems.
Essential Requirements:
-
Customer-focused mindset, with experience of delivering a high standard of customer service and a commitment to creating positive customer experiences for retention.
-
Ability to work independently and collaboratively, in a high-pressure environment.
-
High level of accuracy, ensuring contract data, customer records and documentation are maintained to the highest standard.
-
Commercial awareness, with an understanding of contract administration processes, invoice queries, payment terms and customer requirements.
-
Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word & Teams.
-
Experience of SAP and purchase order processing would be advantageous, although training can be provided for the right candidate.
Desirable Requirements:
