Contact Centre Coordinator
Havant
Permanent
£28K
Do you have experience working in a strong phone based role or ideally within a call / contact centre environment? If so, this may be the ideal role for you if you enjoy both customer service and coordination of services. Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.
Working in the contact centre your duties will include…
Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works.
Make calls to book appointments for works with tenants and be point of contact during completion
Inputting the works information on the job management systems with accuracy
Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts.
Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
Any other ad hoc administrative duties as may be required from time to time.
Experience, Knowledge and Skills required…
Previous call/contact centre experience or strong phone based work previously
Excellent organisational/time management skills
Excellent administration/word processing skills
Demonstrate attention to detail and accuracy at all times
Ability to work under pressure to strict deadlines
Strong communication skills
Strong word processing and Excel skills
Working hours Monday to Friday 8am – 5pm (40 hours per week)
Employee benefits include:
BUPA select healthcare scheme (upon successful completion of probation period)
Rewards portal offering discounts to hundreds of shops and restaurants
Support for health and mental wellbeing for staff and their families
Personal Wealth Financial Wellbeing support
Mental Health First Aiders
Christmas Club savings scheme
Company-funded annual Family Summer Fun Day and Christmas Party
Corporate discount to local Gym Membership
Ability to buy and sell annual leave
Company sick pay policy
