Our client, a growing IT services and support business, is looking for an Junior IT Engineer to become part of their expanding team. This is an ideal opportunity for someone looking to kick-start their career in technology, gain valuable hands-on experience, and develop their skills while working towards a recognised industry qualification.
KEY DUTIES –
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Deliver technical support to end users, providing assistance with day-to-day IT issues under the supervision of senior team members.
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Assist with the deployment, configuration, and ongoing maintenance of Windows 11 workstations and devices.
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Carry out basic networking activities, including troubleshooting connectivity issues, configuring IP settings, and supporting infrastructure installations.
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Help monitor wireless network performance and escalate more complex issues when required.
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Support the implementation of cybersecurity best practices, including software updates, antivirus management, and password security.
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Assist with software installations, updates, and fault resolution across a range of systems and applications.
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Support user account creation and management, including email setup and access permissions.
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Maintain accurate records of support requests, resolutions, and technical documentation within the service desk platform.
CANDIDATE REQUIREMENTS
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Strong verbal and written communication skills.
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A customer-focused approach and a genuine commitment to delivering excellent service.
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A keen interest in technology and IT systems.
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A positive attitude towards learning and professional development.
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The motivation to develop new technical skills and build a long-term career within the IT industry
