GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary Service Desk Coordinator to carry out a host of administration & coordination activities in support of the service department & workshop.
Temporary 6 months fixed term contract, starting ASAP!
If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department,then this is the ideal role for you, apply today!
Responsibilities
-
Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements.
-
Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities.
-
Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes.
-
Track contracted service hours, ensuring accurate recording and reporting.
-
Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities.
-
Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information.
-
Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities.
-
Monitor engineer job progress and assist Service Controllers in identifying and coordinating next actions, including repeat visits, parts ordering, customer communication, and job closure.
-
Assist in the resolution of customer queries and provide timely updates on service activity.
-
Provide general administrative support to engineers, Service Controllers, and the wider Service Department as required.
Apply today
