Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
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Assess individuals against the scheme's eligibility criteria and support them through the housing process.
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Provide housing management and tenancy sustainment support to residents with complex needs.
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Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.
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Carry out safety checks and identify and report any repairs, hazards or property concerns.
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Support residents to understand their tenancy responsibilities and maintain their accommodation.
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Assist with budgeting, rent payments, arrears and financial inclusion.
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Monitor rent accounts and follow appropriate arrears and tenancy management procedures.
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Help residents develop practical skills for independent living, including managing their home and daily responsibilities.
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Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.
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Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.
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Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.
Requirements:
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Experience working with vulnerable people and individuals with multiple or complex needs.
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Experience within housing, homelessness, supported housing or tenancy sustainment.
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An understanding of the barriers faced by people who may be excluded from the housing register.
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Experience supporting people to maintain their accommodation and develop independent living skills.
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Knowledge of rent accounts, rent arrears and tenancy management processes.
Please apply with an up to date CV ASAP if this role would be of interest to you
