Telesales / Appointment Setter (Cold Outbound) – Office Based (London)
£14 per hour | Full-time | Monday–Friday, 10am–6pm
Office-based (London) – No remote
Solar Panels London is a fast-growing, family-run solar company helping homeowners reduce energy bills with solar + battery solutions. We’re hiring a strong outbound appointment setter who can cold call, qualify, handle objections, and book attended appointments.
IMPORTANT – Please Read
This is a cold outbound calling role. If your experience is mainly inbound calls / warm enquiries / customer service, this role is not a fit.
What You’ll Be Doing
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Making high-volume outbound calls to homeowners from provided leads/data
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Delivering a strong opener and controlling the call
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Qualifying prospects (homeownership, decision maker, timeframe, motivation)
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Handling objections (e.g. “send info”, “not interested”, “already got quotes”)
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Booking qualified appointments for our solar consultants
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Updating the CRM accurately with outcomes and notes
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Working to daily/weekly targets (quality + attendance matter)
What We’re Looking For (Non-Negotiable)
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Proven outbound telesales / appointment setting experience (minimum 2 years)
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Confident objection handling and ability to close for the appointment
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Comfortable being measured on KPIs (dials, conversations, appointments, show rate)
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Reliable, coachable, consistent work ethic
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CRM experience preferred
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Fluent English (spoken and written) with a confident phone manner
Typical Expectations (KPI-led)
(Varies by campaign/lead quality)
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Dials/day: 300–400
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Meaningful conversations/day: 30–60 depending on data quality
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Focus is qualified + attended appointments, not just bookings
Pay, Hours & Location
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£14 per hour (no commission)
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40 hours/week (10:00am–6:00pm, Monday–Friday)
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Office-based in London NW10 9SB (no remote)
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Annual equivalent: £29,120 gross/year (40 hrs/week, 52 weeks)
How To Apply (Required)
To be considered, your application MUST include answers to these 4 questions:
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What industries have you done cold outbound in, and for how long?
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Your typical KPIs (dials/day, appointments/week, show rate if known)
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Your 3 most common objections and your exact responses
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What CRM/dialler have you used?
Applications without these answers may not be reviewed.
Ability to commute/relocate: London NW10 9SB – you must be able to reliably commute or plan to relocate before starting work (required).
Job Type: Full-time
Work Location: In person
