The Key Account Coordinator / Key Account Specialist is a hands on, detail-focused role that requires close co-ordination with customers, suppliers, shipping lines, hauliers, warehouses, internal teams and regulatory authorities, providing back-office support for a major retail import account including customs, compliance, reporting, billing.
The role also offers supervisory responsibility during absence periods and other business requirements.
Duties Include:-
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Create and maintain freight jobs using pro-forma invoices, purchase order information and supplier documentation
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Chase suppliers and shippers for booking confirmations, shipping instructions, documentation and outstanding information
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Maintain shipment trackers, schedules and customer visibility reports, ensuring milestones and outstanding actions remain current
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Complete and control UK import customs declarations, including the review of commercial invoices, packing lists, bills of lading, commodity information, origin data and customs valuation information
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Check declaration accuracy, manage duty and deferment requirements and escalate discrepancies before submission
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Support HMRC or customer audits through accurate document collation and record retention.
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Support European movements and the associated customs or regulatory requirements where required.
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Prepare weekly shipment schedules and operational status reports for the customer
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Produce monthly management reports covering delivery activity, insurance, quay rent, container or shipping line information and related account measures
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Prepare dummy costings and estimated landed cost information using complete commercial and shipment data
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Provide operational cover for the Account Supervisor during annual leave or other absence
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Monitor vessel schedules, shipment progress and ETA changes, providing timely updates to the customer and internal teams
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Liaise with shipping lines regarding releases, bills of lading, charges and operational exceptions
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Coordinate hauliers, delivery bookings, warehouses, cold stores and delivery previews
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Use CargoWise to maintain accurate operational, customs, costing and billing records
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Use SharePoint, Web Tracker or equivalent platforms to maintain document control and customer visibility
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Provide account-specific presentations, process support and ad hoc reporting when required.
Experience and Skills Required:-
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Customs and Regulatory Compliance – Essential
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Deep-sea import freight forwarding - Essential
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A high level of accuracy and attention to detail - Essential
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Confident and professional customer communication - Essential
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Ability to multitask and meet deadlines - Essential
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Competent spreadsheet and reporting skills - Essential
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CargoWise experience - Desirable
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Food import experience - Desirable
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Experience of IPAFFS, CHEDs and Port Health requirements - Desirable
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Experience of SharePoint, Web Tracker or comparable document management and customer visibility systems - Desirable
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Previous experience supporting a major key account - Desirable
