Housing Officer
Location: Harrow (HA1)
Pay Rate: £21.50 per hour PAYE
Contract: Temporary
Hours: 37.5 hours
Working Pattern: Monday – Friday 09:00am - 5:00pm
Are you passionate about delivering excellent housing services?
Are you looking for a rewarding opportunity within Social Housing?
My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until December 2026, with the potential for an extension.
Vacancy Brief
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Role: Housing Officer
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Contract: Interim until December 2026
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Hours: Full time – 37.5 hours per week
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Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield.
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Working Pattern: Monday–Friday, 9am–5pm
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Pay Rate: £21.50 PAYE
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Compliance: Standard DBS required
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Travel: Full UK driving license & access to a vehicle required
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Mileage: Paid at 55p per mile (with business insurance)
Key Responsibilities
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Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
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Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
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Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
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Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
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Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
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Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
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Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
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Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
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Support voids management by ensuring swift property turnaround and readiness for new tenants.
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Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
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Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role
This role will strengthen your expertise across core housing management functions, including:
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Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
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Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
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Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
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Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
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Experience working with repairs teams, maintenance operatives and external contractors.
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Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
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Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi-Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery –Harrow – Brent – Haringey – Enfield
