Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.
This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.
You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.
Key Responsibilities
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Answer incoming customer calls in a professional and friendly manner.
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Respond to customer enquiries and provide accurate information.
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Handle customer requests, questions and complaints calmly and efficiently.
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Make outbound cold calls where required.
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Record customer information and update records accurately.
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Maintain a high standard of customer service.
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Follow company procedures and escalate complex issues when required.
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Work effectively as part of a team.
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Meet agreed service and performance standards.
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Maintain confidentiality when dealing with customer information.
About YouThe successful candidate will have:
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Excellent verbal communication skills.
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A confident and professional telephone manner.
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Good listening and customer service skills.
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The ability to remain calm and polite when dealing with difficult customers.
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Good attention to detail.
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Basic computer and administrative skills.
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A reliable, punctual and organised approach.
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The ability to work independently and as part of a team.
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Previous call centre or customer service experience is desirable.
What We Offer
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Wednesday & Thursday, 9am–3pm working hours.
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Full training and support.
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Friendly and supportive working environment.
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Part-time working opportunity.
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The chance to develop your customer service and communication skills.
If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.
For more information, please contact Niki at Pertemps Daventry on (phone number removed)
