Purpose of the Role
To conduct high-quality, in-person property viewings and tenant check-ins across the portfolio, ensuring every prospective and new tenant experiences a well-organised, professional first impression of the property and the business.
This role exists to deliver well-prepared, well-attended viewings that convert interest into applications, stage and move marketing kits so every void room is show-ready, conduct smooth, professional tenant check-ins on move-in day, and maintain a strong, qualified applicant pipeline to support high occupancy.
Ultimately, this role is responsible for turning interest into occupancy through excellent in-person delivery.
Key Responsibilities
Viewing Delivery (primary responsibility)
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Conduct viewings in person across the portfolio, working to a scheduled diary
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Confirm appointments ahead of time and follow up to reduce no-shows
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Ensure every viewing property is presented well and show-ready before arrival
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Provide applicants with relevant information on the property, houseshare and tenancy terms during the visit
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Give confident, accurate answers to applicant questions on-site
Marketing Kit Staging & Void Room Prep
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Collect, stage and move marketing kits between void rooms ahead of each viewing
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Ensure void rooms are presentable and consistent with brand standards
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Flag any condition issues found in void rooms during staging visits
Tenant Check-Ins
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Conduct move-in check-ins with new tenants, in person
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Talk new tenants through house rules, facilities and key information on arrival
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Ensure a smooth, positive handover on move-in day
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Support check-outs and inventories as required
Applicant Qualification
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Ask the right questions to assess suitability, in person and prior to booking a viewing
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Filter out unsuitable applicants early
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Maintain clear records of applicant status
Pipeline Management
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Maintain a clear and organised applicant pipeline
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Follow up with warm leads and interested applicants after viewings
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Re-engage previous enquiries where appropriate
Enquiry Handling (supporting task, not primary focus)
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Respond to incoming enquiries (SpareRoom, email, phone) where needed to book in viewings
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Log and track enquiries in the CRM
Systems & Admin
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Keep CRM, trackers and systems up to date following each viewing and check-in
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Track viewing and check-in performance metrics
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Any other reasonable business requests
Working Pattern
This is a field-based role: most of the working week is spent travelling between properties to conduct viewings and check-ins. It is fully on-site and in-person, with no work from home. Own transport is required to travel between properties within the Reading area (15-mile radius), and some evening and weekend availability is needed to accommodate applicant and tenant schedules.
What This Role Does Not Cover
This role is not primarily a phone or enquiry-handling position: enquiry response supports viewing bookings, but it is not the main output. It does not include closing deals or making final tenancy decisions, managing tenant relationships after move-in, onboarding documentation or compliance, or maintenance and operational issues. It is not a desk-based, remote or hybrid role, and it does not extend to marketing strategy: the role uses existing channels and materials only.
This role feeds the pipeline through in-person delivery; it does not manage the full tenant journey.
What Success Looks Like
Viewing Delivery: Viewings are well-organised, well-attended and well-presented, with reduced no-show rates and properties consistently show-ready ahead of each visit.
Check-In Quality: New tenants receive a smooth, professional move-in experience, with check-ins completed accurately and on time.
Marketing Kit & Presentation: Kits are staged and moved correctly and on schedule, and void rooms are consistently presentable.
Quality of Applicants: Strong filtering reduces time spent on unsuitable applicants and improves the match between applicants and properties.
Pipeline Strength: A consistent flow of qualified applicants is maintained, supported by a strong follow-up process that increases conversion opportunities.
Behavioural Indicators: A confident, professional in-person manner; highly organised and reliable with a travel-based schedule; persistent with follow-ups; detail-oriented, especially around property presentation; and positive, professional and engaging face-to-face
