Job Title: Tenant Liaison Officer
Location: Cambridge
Overview
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We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer
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This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles.
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You’ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations.
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If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.
Duties
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Appointment Booking
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Resident Engagement
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Internal Home Surveys
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CRM and Reporting
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Compliance and Safety
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Team Collaboration
Requirements / Demonstrable Experience
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Minimum 2 years of customer-facing experience
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Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
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Full UK driving license
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A clean license is preferred, and the role involves regular travel within a defined area
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Access to a personal vehicle with business use insurance
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Essential for fieldwork (mileage allowance provided)
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Clear DBS check (Disclosure and Barring Service)
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Required due to the nature of working in residential homes
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Basic IT skills
If you feel like you would be a good fit for this job please apply today
