The rewards and benefits on offer:
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Immediate start available.
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Potential to go permanent
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Competitive benefits package.
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Collaborative and supportive work environment.
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Flexible start time of between 08:00 - 09:00 am
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Free on-site parking
Working Hours:
- 37.5 per week, Monday to Friday.
MTrec’s New Opportunity:
MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.
If you have a background within Customer Service, apply now for an immediate response!
The job you’ll do:
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Deliver outstanding customer service by maintaining relationships with internal and external customers.
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Respond to inbound calls and initiate outbound calls/email correspondence
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Process customer orders through internal record management systems.
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Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
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Report and escalate customer queries to the Customer Service Team Leader as appropriate.
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Support other team members as and when required.
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Process orders
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Coordinate returns with the Warehouse
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Arrange private orders and take card payments
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Coordinate returns with the Warehouse and arrange replacements if required.
About you:
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Available for an immediate start
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Relevant recent experience in a similar customer-centric environment.
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Robust to receive challenging calls
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Able to deal with / manage and diffuse conflict via phone and email
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Basic problem-solving skills, and knowing when to escalate to CS Manager
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Proactive, not reactive – excellent account/order management skills
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Multitasking skills
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Has excellent communication skills, verbal and written
