PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cross Hands, SA14
This is a varied role where you’ll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced.
-
8am-5pm
-
Monday to Friday
-
up to £30k
Duties:
-
Processing and invoicing completed work orders
-
Checking job cards and supporting documentation for accuracy
-
Handling incoming telephone enquiries and providing excellent customer service
-
Liaising with customers and the workshop regarding ongoing work
-
Obtaining customer authorisations and purchase order numbers
-
Checking customer account and credit information
-
Planning and maintaining the workshop diary
-
Coordinating MOT bookings and communicating arrangements with customers
-
Meeting and greeting customers professionally
-
Arranging external/subcontracted work where required
-
Supporting the service desk during busy periods and holiday cover
-
Following up with customers regarding service work
-
Completing general administration duties for the department
Requirements:
-
Has strong administration and organisational skills
-
Provides excellent customer service
-
Is confident communicating with customers over the phone and face-to-face
-
Can build strong working relationships with customers and colleagues
-
Is comfortable working in a busy, fast-paced environment
-
Can prioritise and manage several tasks at once
-
Is confident using Microsoft Office and learning new systems
-
Works well independently and as part of a team
To apply for the Service Administrator role, please do so online and a member of the team will be in touch