Call Handler
Location: St. Katharines House 21-27 St. Katherines Street Northampton Northamptonshire NN1 2LH
- Pay rate: 13.25 per hour
- Hybrid: 60% office 40% home after training
- Training: 4 weeks on site
- Hours: 27 per week, service runs 8:30-17:00 on a scheduled basis
- Our Client is open to candidates from a retail background or those who have recently left university
If you're the kind of person who stays calm under pressure and genuinely cares about helping others, this could be a brilliant opportunity. Our Client is hiring Call Handlers to join a fast-paced, inbound contact centre-where your friendly voice, clear communication, and empathy really matter.
What you'll be doing:
- Handling inbound calls from members of the public seeking assistance with Civil Money Claims
- Responding to queries accurately and efficiently, supporting customers in often stressful situations
- Providing excellent customer service with patience, empathy, and understanding
- Being confident moving between calls quickly in a fast-paced environment
- Communicating regularly with court staff at processing sites throughout the country
What you'll bring:
- A bright, friendly and courteous approach-especially when customers are under pressure
- Strong written communication skills
- Initiative and the ability to multi-task while maintaining accuracy
- An empathetic mindset and an ability to remain professional and respectful at all times
- Confidence working in a targets-driven environment (targets will be introduced once training is completed)
Ready to put your customer service skills to work in a role with real impact? Apply now-our Client ideally wants candidates to start around the same time, with CVs welcomed early next week (please allow for notice requirements for IT setup).
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
