Customer Support Engineer
Location: Slough (Onsite)
Salary: £35,000–£40,000
Type: Full-time, Permanent
My client, an innovative electronics design and manufacturing company, is looking for a Customer Support Engineer to provide technical support for its IoT and refrigeration control product range. This role combines customer-facing technical support with international travel, product troubleshooting, and close collaboration with engineering teams.
Key Responsibilities
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Provide technical support to customers via phone, email, and online meetings
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Advise customers on product applications, configuration, and troubleshooting
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Travel internationally to support customer installations and resolve technical issues
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Investigate product returns and produce failure analysis reports
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Maintain customer support documentation and technical databases
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Prepare product samples and technical bulletins
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Work closely with R&D to support product improvements and technical documentation
Requirements
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HND or Degree in Electrical & Electronic Engineering, Telecommunications, or a related discipline
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Experience in technical customer support or a similar engineering role
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Strong understanding of electronic circuits and schematic diagrams
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Experience using electronic test equipment and soldering techniques
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Excellent communication and problem-solving skills
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Full passport with the ability to travel internationally at short notice
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Well organised, self-motivated, and customer-focused
What’s on Offer
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£35k–£40k salary
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Onsite role in Slough
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Company pension and generous holiday allowance
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International travel opportunities across Europe, Asia, Africa, and the Americas
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Exposure to cutting-edge IoT, GPS, WiFi, GSM, and BLE technologies
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Opportunity to work alongside a multidisciplinary R&D team with excellent career development prospects