Customer Service Representative (CSR)
📍 Location: Runcorn
Successful candidates will complete two weeks of paid training, Monday to Friday, 9:00am to 5:00pm. Following training, contracted working hours will be Monday to Friday, 4:30pm to 8:00pm.
We are looking for enthusiastic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for customers, providing support across a range of services while ensuring a high standard of customer care.
About the Role
Reporting to the Team Manager, you will provide effective and efficient service to customers and prospective customers through a variety of communication channels. You will work in a fast-paced, multi-skilled environment where no two days are the same.
Key Responsibilities
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Deliver excellent customer service in line with company quality standards.
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Understand customer needs and provide appropriate solutions following established procedures and policies.
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Handle customer enquiries via telephone, email and written correspondence.
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Register new customer accounts and maintain existing account information.
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Process payments and set up recurring payment arrangements.
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Review and classify vehicle passage images.
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Process Penalty Charge Notices, appeals and representations.
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Respond to customer complaints professionally and effectively.
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Maintain schedule adherence and contribute towards team KPIs.
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Support continuous improvement through feedback and communication.
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Comply with all health and safety requirements and company policies.
What We're Looking For
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Excellent communication and customer service skills.
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Ability to remain professional and positive in challenging situations.
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Strong attention to detail and accuracy.
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Good computer literacy and ability to work across multiple systems.
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A team player with a positive attitude and willingness to learn.
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Ability to work in a fast-paced environment and manage a varied workload.
To apply, please submit your CV. We look forward to hearing from you
