30,000 - 33,000 per annum dependent on experienceProduct Set-Up Lead, TravelSalary: 30,000 to 33,000 depending on experiencePermanentHybrid / Home and FolkestoneAre you an experienced travel operations professional with a passion for accuracy, leadership and continuous improvement?We're looking for a Product Set-Up Lead to lead our Saga Product Set-Up team, ensuring our holiday products are accurately loaded and launched on time. You'll play a vital role in bringing our products to market by coordinating workloads, supporting your team and working closely with Commercial, Product and Operations colleagues to deliver an exceptional customer experience.This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys developing others and is motivated by improving processes and delivering operational excellence.This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 3times a week, allowing us to collaborate and share success as a business.Role ResponsibilityAs our Product Set-Up Lead, you will: Lead, coach and develop the Product Set-Up team, creating a high-performing culture focused on quality, accuracy and continuous improvement. Coordinate daily workloads and resource planning to ensure all product loading deadlines are achieved. Act as the subject matter expert and first point of contact for all Saga product set-up queries. Oversee the end-to-end product loading process, ensuring all products are accurately configured and validated before going on sale. Monitor quality standards, identify errors and implement preventative measures to reduce risk and improve efficiency. Chair workload planning meetings, monitor progress against key deadlines and proactively manage priorities. Produce reporting on workload, service levels and operational risks. Manage Tigerbay task queues, ensuring requests are completed within agreed service levels. Build strong relationships with Commercial, Product, Finance, Sales, Aviation and Destination Services teams to support successful product launches. Review and improve existing processes, helping reduce manual effort and improve speed to market. Maintain clear and accurate process documentation to support consistency across the team.The Ideal CandidateEssential Previous contract loading or product set-up experience within a travel reservation platform. Experience working within the travel industry. Experience leading, coaching or mentoring a team. Excellent organisational and workload planning skills. Strong attention to detail and a commitment to delivering high-quality work. Excellent communication and stakeholder management skills. Proven ability to investigate issues, solve problems and implement improvements. Experience working to tight deadlines in a fast-paced operational environment. Good knowledge of Microsoft Office 365.Desirable Experience using Tigerbay. Experience leading operational process improvement initiatives. Knowledge of holiday product loading and on-sale processes.Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us SpecialPackage DescriptionAt Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE FOR THIS ROLE:25 days holiday + bank holidaysOption to purchase additional leave - 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining us, 4 x salaryWellbeing programmeColleague discounts including family discounts on cruises, holidays and insuranceRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformAbout the CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/247980/3528
