Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment?
THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.
As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience.
Pay & Hours
Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria
Monday to Friday – 9:00 am – 5:00 pm
Flexibility will be required during busier periods, which may include working until 6:00 pm on weekdays and Saturday shifts until 4:00 pm, where required.
Benefits
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Opportunity to earn a bonus.
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Weekly Pay.
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Generous staff discount.
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On-site Gym
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Heavily subsidised on-site canteen.
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Themed Food Thursdays.
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On-site parking
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Weekly socials and staff events.
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WSET training.
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Continuous professional development opportunities.
What you’ll be doing
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Handling inbound and outbound customer calls in a friendly, professional and efficient manner.
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Responding to customer enquiries via phone, email and live chat.
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Processing orders and managing customer accounts accurately.
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Providing product information and guidance to customers.
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Handling complaints with empathy and working towards positive solutions.
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Delivering a consistently high standard of customer service.
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Working towards individual and team targets.
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Supporting the wider team during busy periods.
What we’re looking for
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Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills.
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Excellent communication skills and a friendly, confident telephone manner.
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A genuine passion for delivering great customer service.
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The ability to remain calm and professional in a busy, fast-paced call centre environment.
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Strong attention to detail and good computer literacy.
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A positive, reliable and team-oriented approach.
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Flexibility to support the needs of the business.
Please note: This is a temporary position running until the end of December 2026.
If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you.
Apply today with an up-to-date copy of your CV, and a member of our team will be in touch
